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What Our Legal Terms Mean for Your Account

These terms set out your rights, our obligations, and how your account is governed when you access eclbey where local law permits.

Account TermsData & PrivacyJurisdiction-Dependent AccessCookie PolicyContact Rights
eclbey What Our Legal Terms Mean for Your Account
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

Your account data stays within the systems we use to operate the platform. We do not sell personal data, and we do not share it with third parties except where required by law or needed to process a payment through Touch 'n Go eWallet, Boost, or GrabPay. Here is how each area works in practice.

Data Retention

We keep account records for as long as required by applicable law. Once that period ends, you can request deletion through the Help section in your account — the request is processed and confirmed in writing.

Cookie Controls

Cookies on eclbey cover session handling, payment flow continuity across Touch 'n Go eWallet and GrabPay, and analytics. You can adjust non-essential cookies from the cookie banner or your browser settings at any time.

Account Security

Login uses a one-time PIN sent to your registered contact. We do not store card or wallet credentials on our side — payment rails like Boost and DuitNow handle authentication within their own secure environment.

Your Right to Access

You can request a copy of the data we hold on your account at any time via email. We aim to respond within the timeframe required by applicable law, with a structured summary you can review.

REACH OUR TEAM

Contact Paths for Legal and Account Queries

If you have a question about how a specific term applies to your account, or you want to exercise a data right, our support team handles those requests directly. For players in Kuching and elsewhere in Malaysia, reach us through any of the channels below — we respond through the same channel you use.

Live Chat The fastest path for account-related legal questions. Start a session from the account menu and our team picks it up directly — no ticket queue for account matters.
Email Support For formal requests — data access, account closure, or written confirmation of how a term applies — email us and we respond with a documented reply you can keep.
Account Help Centre Log in and head to the Help section for self-service answers on terms, cookie settings, and data preferences. Changes take effect from your account, not from a third-party form.

Common Legal Questions About Your Account

These are the questions we hear most often about terms, data, access rights and how our policies apply in Malaysia. If your question is not here, live chat or email gets you a direct answer.

Access depends on your location and local law. It is available where local law permits. You are responsible for checking whether access is lawful before opening an account or making a deposit.

Send a request to our support email from your registered address. We will send you a structured summary of the data we hold. Response timing follows the applicable legal timeframe.

We share only what is needed to process a transaction — for example, an account reference passed to Touch 'n Go eWallet, Boost, or GrabPay. We do not share browsing or betting history with them.

Yes. Once your account falls outside any legally required retention period, submit a deletion request through the Help section in your account or by email. We confirm the outcome in writing.

Disputes are handled under the jurisdiction stated in our terms. If a mandatory local rule in Malaysia gives you stronger protection, that rule applies to the extent the law requires — our terms do not override it.

Yes. We notify you through your registered account contact when terms are updated. Keep your contact details current in your account settings so you receive those updates without delay.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.