Reference

What You Agree To When You Use eclbey

These Terms & Conditions set out the rules that apply every time you access your eclbey account — from opening your wallet to placing a bet or requesting a withdrawal.

Account holder responsibilitiesWallet & payment conductWithdrawal verification stepsAccount suspension groundsJurisdiction-dependent access

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TERMS CONTACT

Reach Us About These Terms

Live Chat Use the live chat widget in your account dashboard to raise any question about these terms. Our support team can clarify specific clauses or escalate formal disputes on your behalf.

Email Support Send a written query or formal complaint about these Terms & Conditions to our support email. We aim to acknowledge every email and provide a substantive reply within one working day.

Account Help Centre Your account dashboard includes a Help section where you can find the current version of these terms, your transaction history, and wallet records linked to Touch 'n Go eWallet, Boost, or GrabPay.

How These Terms Apply to Your Account

eclbey Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account or continuing to use the platform, you confirm that you have read and accepted these Terms & Conditions in full. We may update the terms from time to time; when we do, we post the revised version at this address and the

1
change takes effect on the date shown. It is your responsibility to check back periodically — continued use after a revision means you accept the updated terms. These terms govern every transaction you make through your account wallet, including deposits via Touch 'n Go eWallet, Boost,
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and GrabPay, as well as any withdrawal processed through DuitNow or FPX. They also cover the conduct of your account: how you log in, how you maintain your credentials, and how you interact with other parts of the platform. Any account activity that violates these terms
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— including providing false registration details, attempting to manipulate outcomes, or using payment methods not registered in your own name — may result in restriction or closure of your account. Where eligibility conditions apply, they are governed by local law in your jurisdiction.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Our Obligations Under These Terms

eclbey operates these terms as a two-way commitment — not just rules imposed on you, but obligations we hold ourselves to. Here is how we handle the areas that matter most to your account.

Data Handling

We collect only the data needed to verify your identity and process your payments. Your account details and transaction records linked to Touch 'n Go eWallet or Boost are stored securely and never sold to third parties.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you notice activity on your account that you did not initiate, contact live chat immediately so we can freeze and investigate without delay.

Data Retention

We retain account records for the period required under applicable law in your jurisdiction. Once that period expires, personal data no longer needed for legal or compliance purposes is deleted from our systems.

Requesting Changes

You can request a correction to your registered details, a copy of your transaction data, or removal of your account by contacting support via email. We process these requests in line with applicable local law.

Common Questions About These Terms

Here are the questions we hear most often about how these Terms & Conditions work. If yours is not covered below, our live chat team can point you to the right clause.

Yes, these terms apply to all accounts in Malaysia where local law permits access. If eligibility conditions apply in your region, they are set by local law, not by us.

We post any revision at this page address with the effective date shown. Continued use of your account after that date means you accept the updated terms. We do not retroactively apply new terms to past transactions.

Your deposit and withdrawal methods must match the name on your verified account. Using a wallet registered to another person breaches these terms and may result in your account being restricted pending review.

Contact us via live chat or email with your account ID and the transaction reference. We log every dispute and provide a written response. Unresolved disputes can be escalated through our formal complaints path.

We retain your data for the period required by applicable law in your jurisdiction. After that retention window closes, personal data no longer needed for compliance is deleted from our systems on a scheduled basis.

Yes. Email our support team with your verified account details and the scope of your request. We will prepare a copy of your relevant records in line with local data laws and send it to your registered email address.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoFAQ Appeclbey App AccountRegister

What You Agree To When You Use eclbey

Reach Us About These Terms

Our Obligations Under These Terms

Common Questions About These Terms

01 Do these terms apply to me if I am in Kuching or another city in Malaysia?

02 Can eclbey change these Terms & Conditions without notice?

03 What happens if my payment method — such as Touch 'n Go eWallet or GrabPay — is not registered in my own name?

04 How do I dispute a transaction or a decision made under these terms?

05 How long does eclbey keep my account data after I close my account?

06 Can I request a copy of my personal data or transaction history?

Terms & Conditions

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