Reference

How eclbey Handles Your Personal Information

This Privacy Policy sets out exactly what data eclbey collects when you open an account, make a deposit via Touch 'n Go eWallet, Boost, or GrabPay, and use our platform — and how we keep it secure.

Account data protectedLocal payment privacy coveredYour access rights explainedNo third-party data sellingContact us to update your records
eclbey How eclbey Handles Your Personal Information
HOW WE PROTECT IT

Our Data Handling Practices in Plain Terms

Security is not an afterthought here. Every account connection on eclbey runs over SSL encryption, which means the data passing between your phone and our servers cannot be read in transit. Account sessions are tied to your device and expire automatically after inactivity, so a shared phone does not leave your account open. We do not sell your personal data to marketing companies or share it with unrelated third parties — the only external parties who receive transaction references are the payment processors you actively choose, such as Touch 'n Go eWallet or Boost, and they handle that data under their own published policies.

SSL Encryption

All data sent between your device and eclbey is encrypted via SSL. This covers login, account updates, and every step of a deposit or withdrawal request you submit.

Session Security

Active sessions expire after a period of inactivity. If you close the browser or switch apps, re-authenticating with your credentials keeps your account wallet and history secure.

Data Retention Policy

We keep your account records while your account is active and for the period required by applicable law after closure. You can request deletion of non-required data via our support channels.

No Data Sales

Your email, phone number and transaction history are never sold to third parties. Payment processors like GrabPay or DuitNow receive only what is needed to verify your transaction.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to review the data we hold on your account, correct any details, or raise a concern about how your information has been used, our support team is the right starting point. We aim to respond to data-related requests within a reasonable timeframe. Use the channel that works best for you — live chat is the quickest path for most account queries.

Team online

Live Chat

Start a live chat session from any page on eclbey to reach our support team directly. Data and account queries are handled the same way as payment or login issues.

Email Support

Send your data access or correction request to our support email. Include your registered account name so we can locate your records and respond accurately.

Account Help Centre

Log into your account and navigate to the Help section to submit a privacy request through the form. This creates a reference number you can follow up on.

Common Questions About Your Data on eclbey

These are the data and privacy questions we hear most often from people using the platform. If yours is not covered here, live chat or email gets you a direct answer from the team.

We collect your name, email address, phone number and login credentials at registration. Deposit and withdrawal activity via Touch 'n Go eWallet, Boost or GrabPay generates transaction references we link to your account wallet.

Yes. Submit a data access request through live chat or email with your registered account details. We will compile and send you the relevant records within a reasonable timeframe under applicable law.

We do not sell your data. Transaction references pass to your chosen payment processor — for example Boost or GrabPay — solely to complete your deposit or withdrawal. No unrelated third parties receive your personal details.

We retain records for the period required by applicable Malaysian law after account closure. Data that is no longer legally required for retention can be requested for deletion through our support team.

Log into your account and go to the profile settings to update most details directly. For changes that require identity verification — such as your registered name — contact support via live chat or email with supporting documents.

We use session cookies to keep you logged in and analytics cookies to understand how the account flow is used. No advertising cookies from third-party networks are placed without your knowledge. You can manage cookie preferences through your browser settings.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.